Refund policy

Everest Scientific agrees during the Warranty Period, to repair, replace, refund or for columns repack, at Everest Scientific’s option, provided that Buyer shall:

 

• (a) promptly notify Everest Scientific in writing upon the discovery of any defect, which notice shall include the product model and serial number (if applicable) and details of the defect.

• (b) For columns, they must be tested upon receipt and all deficiencies must be reported to Everest Scientific no later than 15 days after the date of receipt of the column.

• (c) After Everest Scientific's review, Everest Scientific will provide Buyer with a Return Authorization ("RA"), which may include biohazard decontamination procedures and other product-specific handling instructions, then, if applicable, Buyer may return the defective Products to Everest Scientific with all costs prepaid by Buyer.

 

Shipment to Buyer of repaired or replacement Products shall be made in accordance with the Delivery provisions of the Terms and Conditions of Sale.

 

Warranty Exclusion: In no event shall Everest Scientific have any obligation to make repairs, replacements or corrections required, in whole or in part, as the result of:

• (i) normal wear and tear,

• (ii) accident, disaster or event of force majeure,

• (iii) misuse, fault or negligence of or by Buyer,

• (iv) use of the Products in a manner for which they were not designed, such as, but not limited to

  • Removal of column end-fittings automatically voids column warranty.

  • Column performance warranty is limited to the conditions of the original test chromatogram.

  • Chemical damage to the packing material due to operation at incorrect chemical conditions, temperatures, or pressures.

  • Failure due to high backpressures caused by improper solvent or sample filtration practices causing particulate build-up or precipitation or sample fouling in the column or end-fitting.

  • Incorrect selection of packing material made by Buyer for their particular use or incompatibility of equipment, etc.

• (v) causes external to the Products such as, but not limited to, power failure or electrical power surges, and

• (vi) improper storage and handling of the Products.

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Notwithstanding the foregoing, Products supplied by Everest Scientific that are obtained from an original manufacturer or third-party supplier are not warranted by Seller, but Seller agrees to assign to Buyer any warranty rights in such Product that Everest Scientific may have from the original manufacturer or third party supplier, to the extent such assignment is allowed by such original manufacturer or third party supplier.